Delete your Hatch account
Who this is for
This page explains how to delete a Hatch cloud backup account, and what happens to its data. Hatch is a private vault app; its developer, Ahmad Mansour, is reachable at lowkey9.ai@gmail.com.
Hatch needs no account for anything except the optional, paid cloud backup. If you never created an account, we hold nothing of yours: everything is on your phone, and deleting the vault or the app erases it.
Delete it in the app
Open Hatch, unlock your vault, and go to Settings → Backup → Cloud backup → Account → Delete account. Confirm, and sign in again if asked.
Your cloud backup, your subscription record and your account are deleted straight away. This cannot be undone.
Delete it without the app
Email lowkey9.ai@gmail.com from the account's email address, with the subject "Delete my Hatch account". We reply to that address to confirm the request is yours, then delete the account and its backup within 30 days of your request and tell you when it is done.
If you signed in with Sign in with Apple and hid your email, write from the address Apple forwards to, and include the relay address if you have it.
Cancel your subscription separately
Deleting the account does not cancel a subscription. Cancel it in the subscription settings of your App Store or Google Play account, or the store will keep charging you. Refunds are decided by the store under its own policy.
What is deleted, and what is kept
Deleted: your email address and sign-in details, your subscription record, and the encrypted backup together with everything about it (how many records, their sizes and dates).
Kept: entries in Google Cloud's request logs, which include IP addresses, expire on Google's schedule, normally within 30 days. Apple or Google keep their own record of your purchases under their privacy policies. We keep nothing else.
The vault on your phone is not affected. To erase it as well, delete the vault in the app's settings, or delete the app.
Questions
Write to lowkey9.ai@gmail.com. The full privacy policy is at https://hatch-app-cloud.web.app/privacy.html.